Artificial intelligence (AI)
Are AI Chatbots Crossing A Dangerous Line?
A growing number of real-world cases and controlled tests are raising concerns that generative AI chatbots may, in certain conditions, contribute to harmful behaviour by reinforcing dangerous thinking and helping users turn intent into action. What Has Been Reported? Recent incidents across Canada, the United States and Europe have brought this issue into sharper focus.…
Read MoreWhy Some People Can Spot AI Images More Easily Than Others
New research suggests that the ability to detect AI-generated faces may depend less on intelligence or technical knowledge and more on a fundamental visual skill known as object recognition. A Surprising Predictor Of AI Detection As artificial intelligence tools become increasingly capable of generating realistic images, concerns about deepfakes and digital misinformation have grown rapidly.…
Read MoreAmazon Brings AI Health Assistant To Its Website And App
Amazon has launched a new AI-powered healthcare assistant called Health AI on its website and mobile app, marking a significant step in the company’s effort to use artificial intelligence to help people understand medical information and access care more easily. Why Amazon Is Expanding Into AI-Powered Healthcare Amazon’s entry into AI-driven healthcare builds on several…
Read MoreChatGPT Launches Interactive Visual Tools
OpenAI has introduced a new feature in ChatGPT that allows users to understand maths and science concepts through interactive visual explanations, turning formulas and equations into dynamic models that can be manipulated in real time. Why? This new capability reflects the growing role of ChatGPT as a learning tool rather than simply a conversational AI…
Read MoreMedical Chatbot Hacked Into Giving Dangerous Advice
Security researchers have demonstrated that a healthcare AI chatbot used in a US medical pilot can be manipulated into producing dangerous advice and misleading clinical notes, raising new questions about how safely AI can operate inside real healthcare systems. What Happened? Doctronic is a US telehealth platform built around an AI medical assistant (a medical…
Read MoreBurger King Deploys AI Headsets to Monitor Staff ‘Friendliness’
Burger King is piloting OpenAI-powered headsets in 500 US restaurants that analyse drive-thru conversations, coach staff in real time and track hospitality signals such as whether employees say “please” and “thank you”. What Is BK Assistant and How Does It Work? The system, known as BK Assistant, sits inside employee headsets and a connected web…
Read MoreConsumers Still Don’t Trust AI to Handle Customer Service
New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate investment in chatbots and automated support. What the Research Found The study, published in February 2026 by Pegasystems Inc., a US-based enterprise AI software company, surveyed…
Read MoreServiceNow AI Resolves 90 Per Cent of IT Tickets
ServiceNow claims its new Autonomous Workforce AI is now resolving more than 90 per cent of targeted Level 1 IT help desk tickets inside its own organisation, marking a significant step in the shift from AI assistance to AI execution. Autonomous Workforce and EmployeeWorks The claim forms part of California-based US enterprise software company ServiceNow’s…
Read MoreMicrosoft Copilot Bug Exposes Confidential Emails To AI Tool
A coding error inside Microsoft 365 Copilot briefly allowed the AI tool to read and summarise emails that businesses had explicitly marked as confidential. A Safeguard That Didn’t Hold In January, Microsoft detected an issue inside the “Work” tab of Microsoft 365 Copilot Chat. The problem, tracked internally as CW1226324, meant Copilot could process emails…
Read MoreUsing Amazon’s Rufus AI Deal Checker
Amazon’s Rufus is a built-in AI shopping assistant that helps you compare products faster and spot whether a “deal” really is one, useful for anyone buying kit for work or keeping an eye on market pricing. What Is Rufus AI? Amazon’s Rufus is Amazon’s generative AI shopping assistant inside the Amazon Shopping app and on…
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