Artificial intelligence (AI)

Burger King is piloting OpenAI-powered headsets in 500 US restaurants that analyse drive-thru conversations, coach staff in real time and track hospitality signals such as whether employees say “please” and “thank you”. What Is BK Assistant and How Does It Work? The system, known as BK Assistant, sits inside employee headsets and a connected web…

New research from Pegasystems and YouGov shows that most consumers in the UK and US remain wary of generative AI in customer service, preferring human interaction despite widespread corporate investment in chatbots and automated support. What the Research Found The study, published in February 2026 by Pegasystems Inc., a US-based enterprise AI software company, surveyed…

ServiceNow claims its new Autonomous Workforce AI is now resolving more than 90 per cent of targeted Level 1 IT help desk tickets inside its own organisation, marking a significant step in the shift from AI assistance to AI execution. Autonomous Workforce and EmployeeWorks The claim forms part of California-based US enterprise software company ServiceNow’s…

A coding error inside Microsoft 365 Copilot briefly allowed the AI tool to read and summarise emails that businesses had explicitly marked as confidential. A Safeguard That Didn’t Hold In January, Microsoft detected an issue inside the “Work” tab of Microsoft 365 Copilot Chat. The problem, tracked internally as CW1226324, meant Copilot could process emails…

Amazon’s Rufus is a built-in AI shopping assistant that helps you compare products faster and spot whether a “deal” really is one, useful for anyone buying kit for work or keeping an eye on market pricing. What Is Rufus AI? Amazon’s Rufus is Amazon’s generative AI shopping assistant inside the Amazon Shopping app and on…

Ring’s latest AI-powered tool, designed to help find lost dogs and monitor wildfires, has prompted a backlash over how far neighbourhood camera networks should go. Search Party Expanded Ring, owned by Amazon, has just expanded its new Search Party feature across the United States, allowing its outdoor cameras to automatically scan for missing dogs reported…

New research suggests that generative AI adoption may actually intensify work patterns and increase burnout risk rather than reduce workload. Research (Inside A Live Company) For several years, generative artificial intelligence has been promoted as a way to reduce administrative burden and free professionals to focus on higher value tasks. Tools based on large language…

Recent research shows that AI large language models (LLMs) can be quietly poisoned during training with hidden backdoors that create a serious and hard to detect supply chain security risk for organisations deploying them. Sleeper Agent Backdoors Researchers say sleeper agent backdoors in LLMs pose a security risk to organisations deploying AI systems because they…

Physical Intelligence is developing a single AI system designed to power many different robots across tasks and environments, and its research driven approach is reshaping how Silicon Valley views the future of automation. Building Foundation Models Physical Intelligence, often referred to as PI or π, is a San Francisco based AI robotics company focused on…

Microsoft has made AI-powered Agents in OneDrive generally available, allowing users to create persistent Copilot assistants that work across multiple documents rather than individual files. What Are AI Powered Agents? AI-powered agents in OneDrive are persistent Copilot assistants built from a user selected set of files, designed to understand and work across multiple documents at…