In this featured-article, we look at the traditional frustrations that occur when customers encounter (some) phone systems and how technology is helping to bring better experiences. Spending Time On Hold Being put on hold and spending time waiting has long been known to frustrate customers, cause stress, and lead to them hanging up. Even though…

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Following a vote of likes via Twitter and Instagram, Microsoft says it will be bringing back ‘Clippy’ the paperclip virtual assistant, but in as new, friendly-looking Emoji. Clippy From 1997 and until the mid-2000s, Microsoft Office users were used to seeing a paperclip symbol popping up on the screen to give help and advice about…

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It has been reported that children called ‘Alexa’ are being bullied because they share the same name as Amazon’s digital assistant and consequently, some parents are now calling for a digital name change. Alexa There are an estimated 4,000 people in the UK who are under the age of 25 and called “Alexa” (a female…

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The new £50 note featuring the face of mathematician and ‘father of computer science’ (and Bletchley Park code-breaker) Alan Turing has entered circulation. Turing’s Birthday The note, which was announced in July 2019 and finally entered circulation last week to coincide with Turing’s birthday, means that all new UK banknote denominations are now made of…

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The ICO has fined home improvements company ColourCoat Ltd £130,000 for making more than 900,000 nuisance marketing calls! What? ColourCoat Ltd of St Leonards on Sea, East Sussex, which provides a number of home improvement services, was fined for making almost a million nuisance calls over an eight-month period, between 1st August 2019 and 31st March…

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An investigation by consumer champion ‘Which?’ has revealed that food ordered via delivery apps such as Deliveroo, Just Eat, and Uber Eats can be considerably more expensive than dealing directly with the food outlet. Food Delivery Apps Seven out of 10 people in the UK (Which? survey) say they now use food delivery apps.  Popular…

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New figures from job search engine Adzuna and data provider Dealroom show that hiring in the tech industry has reached its highest level in five years. Vacancies Exceeding Pre-Pandemic Levels The data, which was compiled by Adzuna and Dealroom for the Government’s Digital Economy Council shows that job vacancies in the digital tech sector have now…

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It is easy to think that cyber-attacks are likely to come from outsiders unconnected to the business, but how much do you know about the security of your digital supply chain? Software Supply Chain Risks Businesses use many different third-party software tools as part of their day-to-day transactions and for organisations in the public sector,…

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A recent PricewaterhouseCoopers (PwC) survey has found that half of UK businesses expect to reduce the size of their office space, and one-third expect to reduce it by 30 percent. Reduce Size of Real Estate Portfolio The Occupier Survey of 258 of the UK’s largest companies found that half of the organisations surveyed expect to…

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The ICO has fined the Conservative Party £10,000 for sending unlawful marketing emails to people who did not want to receive them. Breach The ICO has decided that after an investigation into emails sent from the Conservative Party, in the name of Rt Hon Boris Johnson MP, during the eight days in July 2019 after…

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