Welcome to www.doggonepain.co.uk (‘our website’) and the terms and conditions page. Please read these terms and conditions careful before using this website. You should understand that by using this website, you are agreeing to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use this website.

The term ‘dog gone pain’, or ‘DGP’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is address is listed below under company information. The term ‘our website’ refers to www.doggonepain.co.uk and the term ‘you’ refers to any users or viewers of our website.

Company Information:

Company name: Dog Gone Pain UK Ltd

Dog Gone Pain UK Ltd
Appledore, Devon EX39 1RL

Registered in England: 7817027

VAT Registration Number: 122901057

Service Availability:
We do not accept orders from individuals’ resident outside of the United Kingdom or other parts of Europe available upon checkout.

Ordering Products on our website:
By placing an order on our website you must be legally capable of entering into binding contracts and at least 18 years old.

Order Acceptance:
After placing an order you will receive an email from us acknowledging we have received your order. All orders are then subject to acceptance by us. We will confirm acceptance of the order when we notify you by email confirming we have dispatched the product. The contract between us is formed when we send you this dispatch confirmation email. Payment may be taken before this point but this does not indicate acceptance. If we have to cancel your order your payment will be refunded immediately.

All prices on our website are inclusive of VAT which is stated separately on the invoice.

Availability and Delivery:
Your order will be fulfilled by the delivery date set out in the Dispatch email. We aim, but do not guarantee, to deliver the product within 10 working days of sending the dispatch email to you. The product will be sent via Royal Mail or a courier service chosen by customer as their preferred delivery option.

Refund Policy:
You will be thrilled with how well these supplements work. However, in the unlikely event you wish to return you purchase, simply email us through the ‘contact us’ page within 30 days of receipt of purchase. We will give you a full refund of the price you paid for the product but we’ll have to ask you to pay the postage to return the product back to us. However, in the event the product is defective in anyway, we will pay for the return delivery of the product back to us.
We will usually refund the money using the same method by which you paid and aim to do so as soon as possible but in any case within 30 days from the day we confirmed receipt of your cancellation.

Written Communication:
By using our site, you accept that communication with us will be electronic, i.e. via e-mail. This includes electronic communication for confirming receipt of orders and confirmation of dispatch of products.

Website intended for informational purposes only:
The content on this site is for informational purposes only and it is not a substitute for advice from a veterinary, or for any information that may be contained in or on a product’s packaging or label. You should not use the information on this site for diagnosis or treatment of your pet’s health problems. It shall be your own responsibility to ensure that any products or information available through this website meet your requirements.

Website Disclaimer:
In no event will we be liable in contract or otherwise for any loss or damage including without limitations, indirect or consequential loss of damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with the use of this website and the material in it. This includes, but is not limited to, any viruses that may infect your computer or other equipment as a result of using our website or downloading any information or materials from our website.
Through this website you may be able to link to other websites which are not under the control of us. We have no control over the nature content and availability of those sites. Inclusion of any links does not necessarily imply a recommendation or endorsement of the view expressed within them.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Events outside of our control:
We will not be liable for failure to deliver on our contact with you caused by events outside of our control. Such events, know as Force Majeure Events, include but are not limited to extreme weather, natural disasters, transport strikes and strikes.

Our right to vary these Terms and Conditions:
We have the right to revise and amend these terms and conditions at any time. In the event of any change, you will be subject to the terms and conditions posted on this website at the time you order the product from us.

Privacy Policy:
This privacy policy sets out how Dog Gone Pain UK Ltd uses and protects any information that you give us when you use our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2011.

What Information do we collect?
When you order we need to know your name, shipping address, e-mail address, credit card or debit card number and expiration date. This allows us to process your order.

Credit & Debit Card Security
All financial transactions are carried out on our website take place using secure servers. All information is encrypted using SSL software. This software ensures that no third party can access your details.

Do we use cookies?
Yes we use cookies to enable a better shopping experience. A cookie is a small file which is stored locally on your computer by your browser. We use cookies to enable you to hold the content of you shopping basket between visits. We do not store any personally identifying information in these cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.

Will we sell your information?
No. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our products which we think you may find interesting.

Copyright and Trademarks
This website and its content is copyright of Dog Gone Pain UK Ltd, 2010 – All rights reserved. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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